How Airlines Can Grow by Effective Cabin Crew Incentivisation

Cabin crew are the key contact point between the customer and the airline, managing the face-to-face interactions that can make or break a business’ reputation. But as the passenger begins to expect more from their journey, how can airlines help their staff meet these demands? Simon Pont, CEO of ECR Retail Systems, explains more in International Airport Review PREPARE FOR TAKE OFF: The industry is

Happy New Year 2018! (After a great 2017 at ECR…)

Hello and a happy new year to all of our clients, old and new! 2017 has seen plenty to celebrate at ECR, having expanded our team and won some very exciting new business. We are delighted and proud to be providing systems now on board all of the Irish Rail Network for CCSL, having  previously covered the Belfast-Dublin route. Our Airlines team are also celebrating

ECR help create the definitive guide to creating revenue streams in rail

ECR are extremely proud to have contributed to the creation of this excellent guide. Especially for rail operators, do download your copy now to find out how you could create new revenue streams today... https://www.smartrailworld.com/creating-new-revenue-streams-for-rail-and-metro-operators-our-latest-industry-guide-is-now-published  

The importance of the payment experience for business success

In this latest issue of Finance Digest, our CEO Simon Pont explores the importance of the modern payment experience for business success. Read what we have to say on pages 72-73 https://www.financedigest.com/finance-digest-print-magazine-issue-3  

Up close and personal with Rail Professional

Take a look at our latest article, published in this month's issue of Rail Professional were we look at how the rail industry can use business intelligence to drive customer service and growth... (see us on pp.89-90)

VIRGIN ATLANTIC WIFI ANNOUNCEMENT – Good news but what’s next for customer experience and airline growth?

We  are pleased to see the recent announcement by Virgin Atlantic that it has introduced WiFi on all its flights, making it the first airline in Europe to offer in-flight WiFi across its entire fleet of 39 aircraft, with passengers able to remain connected shortly after take-off until shortly before landing. However, we at ECR Retail Systems, believe that the airline industry needs to do even more

The future of mobile point of sale in rail

A Global Railway Review Blog: The future of mobile point of sale in rail For Global Railway Review, Simon Pont, CEO of ECR Retail Systems, discusses the changes to payment technologies, specifically with mobile point of sale systems, and how the rail industry can fully utilise these new technologies to not only enhance passenger experience but to also drive business growth. Read the full article here at

My Customer: Customer experience key to airline profitability

The airline industry is facing pressure to innovate and improve profitability.  To address this growth challenge, progressive airlines are implementing different ways to drive ancillary revenue.  This approach has led some to ask whether customer service has a role to play, or is it about price?  For some, a sole focus on price is the differentiator, but for others, the customer experience remains the overriding

On Board Hospitality announces ECR’s destination ticketing service

Attraction booking tech gets onboard July 19, 2017 Mobile point of sale (MPoS) specialist, ECR Retail Systems (ECR) has launched an inflight attractions ticketing service exclusively for the airline industry. Read more here at Onboard Hospitality  

Time to get personal – Our viewpoint in Passenger Terminal Today

Is it time for Airports and Airlines to get personal? Industry Opinion | Passenger Terminal Today Simon Pont, CEO of mobile points of sales creator ECR Retail Systems, looks at the relationship between airports, airlines and passengers. Airlines and airports are facing increased pressure to drive revenue from passengers as they strive to grow. Airports and passenger terminals recognize that improvements require a physical transformation

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