News Timeline

2017
October 3

The latest trends in POS technology that you need to know

As with all things rooted in technology, Point of Sale trends are continually changing and evolving as developments arise. 2017 is no exception, and the changes have been helping to shake up the retail and hospitality space. It is important for those who are operating within it to stay in the loop and ensure staff are trained appropriately. Here’s what you should be keeping an..Read More
October 2

Ticket Cab now open to new drivers

ECR Retail Systems have today announced an opening for 100 new drivers to take TicketCab – the mobile ticketing system that helps drivers generate much welcomed additional earnings. Following a highly successful pilot this summer, the software is now ready to deploy in force across London’s black cabs. TicketCab provides cabbies with handheld devices operating a unique visitor attraction ticketing system. The machines take payments and..Read More
October 2

Up close and personal

Take a look at our latest article, published in this month’s issue of Rail Professional as we look at how the rail industry can use business intelligence to drive customer service and growth… (see us on pp.89-90)
September 12

VIRGIN ATLANTIC WIFI ANNOUNCEMENT – Good news but what’s next for customer experience and airline growth?

We  are pleased to see the recent announcement by Virgin Atlantic that it has introduced WiFi on all its flights, making it the first airline in Europe to offer in-flight WiFi across its entire fleet of 39 aircraft, with passengers able to remain connected shortly after take-off until shortly before landing. However, we at ECR Retail Systems, believe that the airline industry needs to do even more..Read More
August 22

The future of MPoS in Rail…

A Global Railway Review Blog: The future of mobile point of sale in rail For Global Railway Review, Simon Pont, CEO of ECR Retail Systems, discusses the changes to payment technologies, specifically with mobile point of sale systems, and how the rail industry can fully utilise these new technologies to not only enhance passenger experience but to also drive business growth. Read the full article..Read More
August 22

Customer Experience is Key…

The airline industry is facing pressure to innovate and improve profitability.  To address this growth challenge, progressive airlines are implementing different ways to drive ancillary revenue.  This approach has led some to ask whether customer service has a role to play, or is it about price?  For some, a sole focus on price is the differentiator, but for others, the customer experience remains the overriding..Read More
July 25

On Board Hospitality announces ECR’s new ticketing service

Attraction booking tech gets onboard July 19, 2017 Mobile point of sale (MPoS) specialist, ECR Retail Systems (ECR) has launched an inflight attractions ticketing service exclusively for the airline industry. The service, available to airlines through ECR’s MPoS technology, covers attractions and venues across 16 locations globally, including London, Paris, New York, Rome and Hong Kong. The service enables airlines’ cabin crew to book passengers..Read More
July 21

Time to get personal!

Is it time for Airports and Airlines to get personal? Industry Opinion | Passenger Terminal Today Simon Pont, CEO of mobile points of sales creator ECR Retail Systems, looks at the relationship between airports, airlines and passengers. Airlines and airports are facing increased pressure to drive revenue from passengers as they strive to grow. Airports and passenger terminals recognize that improvements require a physical transformation..Read More
July 18

“From warzone to buffet cart”, read what SmartRail World have to say about us…

Empty-handed, cashless pockets but starving hungry – it’s somewhere we’ve all been on board a long train journey. Now there is one 40 year old company keen to make changes to our travel experience by delivering a software which allows customers to make secure contactless payments. This new terminal enables train operators to reduce the number of devices currently required to take payments and enables rail companies to..Read More
July 3

Personalising ancillary sales all the way through to mPOS

Personalisation and passenger experience are key. Here’s our analysis as to whether the ancillary payment processes in place are fit for purpose… Within a challenging competitive market, airlines are increasingly facing the challenge of developing incremental revenue to drive greater profitability. Coupled with expectations of excellent customer service, many airlines are looking even more closely at how to optimise the sales of ancillary services. Typical..Read More

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