After many years as ECR clients, the EPOS solution in use on the London North Eastern Railway (previously Virgin Trains East Coast), was in need of an update – both hardware and software.
The existing system had grown over the years and add-on features had been implemented to reflect the growing changes in the client’s business and operations onboard as well as in head office. ECR’s specialist team performed a detailed business review ahead of a series of workshops designed to map the needs of all users.
Passengers were accustomed to an excellent level of customer service, and one of ECR’s challenges was to deliver a system that would support crews’ onboard activities. Representatives from all areas of the business were invited to attend special information-gathering sessions that would shape the eventual system.
The resulting solution is one that reflects the teamwork from both the client EPOS team and ECR, receiving live departure data for up-to-the-minute accuracy, managing orders and deliveries from depots along the entire line, from London up to Scotland, and closing any gaps in the stock and cash control processes.
The system is rich with features, specifically designed for the rail industry. ECR’s team have many years’ experience designing, developing and implementing MPoS solutions for TOCs throughout Ireleand, the UK and mainland Europe – something which truly sets us apart and helps us to make sure that everything is covered!
Making use of time-saving features such as QR code scanning to recognise vehicle numbers and stock location, calling down accurate stock data to any individual device, simplifying equipment check logging, and temperature readings, RailPoS for LNER leaves crews free to focus on delivering the customer service that they have become renowned for.
LNER crews are using the Go2 exclusive all-in-one handheld terminals. Fully PCI and EMV levels 1 and 2 certified, they accept all payment types from card to contactless and mobile wallet, and present a truly flexible solution. Devices can be used for any role onboard and simply interchanged when required, meaning that no train should ever be without MPoS running. This ensures that Head Office maintain a real-time visibility over all onboard operations, sales, stock, even down to first-class at-seat orders, and recipe items in the chef’s kitchen.